Motivated DevOps engineer with a strong background on building, managing, and optimizing infrastructure and continuous integration and delivery, as well as a commitment to continuous learning and improvement.
Birthday : February 23, 1998
Phone : +20 1149728175
Email : ahmedsami2302@gmail.com
From : Alexandria, Egypt
Education : Bachelor of Communication Engineering
RESUME
RESUME
Experience
Application Support Engineer L1
Oct 2023 to Oct 2024
Modeso Software
Modeso is a software house which provide Full-Cycle Custom Software Development.
Responsible for supporting all software issues raised by customers and meeting the SLA, as I am responsible for acknowledgement, investigation, escalation, updating the customer on Jira service management, and writing documentation on Confluence.
Achieved a 100% SLA success rate.
Document 90% of team documentation on Confluence, like process manuals, postmortems, and known errors.
IP Core NOC Engineer
Dec 2022–Oct 2023
Telecom Egypt
Telecom Egypt is a largest internet service provider on Egypt
I am responsible for Monitor and troubleshoot a) international links [connect Egypt to outside upstream providers],
b) peering links [connect IPT providers to outside upstream providers],
c) cashing nodes of customers like Google, Facebook, Amazon, Netflix.